Those services and 6 days breakfast and evening meals described on the website
The price of the holiday does not include:
Flights or travel to France.
Transfers to and from resort (although we can assist you to arrange transfers from airports and stations local to the resort)*
Holiday and medical insurance, (please see condition 13)*
Dinner on staff day off
The person who signs the booking form is liable for that booking, even if other names appear on the form.
A non-refundable deposit of £250 per bed for catered chalets, or 25% of the total balance for self-catered chalets is required on booking to secure your booking. Chalet Cerf Rouge requires a deposit of £500 per bed. Deposit must be paid within 48 hours and in £ Sterling. The booking is not deemed to exist until the funds, or credit card payment has reached our bank account, when your booking becomes secure.
Confirmation of your booking and of receipt of deposit will be via email unless otherwise requested.
Full payment is due 10 weeks prior to your arrival in resort (or on booking for all bookings made less than 10 weeks prior to your arrival). This must be paid in £ Sterling by bank transfer or cheque payable to Fish and Pips Ltd, The Grange, The Avenue, Compton, Surrey GU3 1JW immediately on receipt of notice of payment being due. Payment by credit card will incur a 2.5% surcharge to cover the credit card payment charges.
If full payment is not received within 10 days of notice of payment being due, the booking will be cancelled and you will loose your deposit
The chalet must be booked in full. All beds in the chalet must be paid for, even when booking for a group less than 8.
Children <12 years in own room have a 10% reduction in pp price
Children <2 years pay £100 if in parents room
Cancellation more than 10 weeks prior to departure will result in the loss of your deposit.
Cancellation less than 10 weeks prior to departure will result in loss of full payment unless the chalet can be filled. If we are able to rent the chalet you will be refunded the equivalent of the replacement rental charge.
Exchange rate: The prices quoted on the Ski Fish and Pips website have been costed at Euro 1.2 equals £1.00. We reserve the right to alter the cost of the holiday in case of significant fluctuations of the £ Sterling and Euro exchange markets and pass on to the customer the full increase in cost which has occurred to us as a result of it.
Insurance: It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports and third party cover. All personal belongings of the client and ski equipment hired by the client, are the sole responsibility of the client. Subject to clause 19 we accept no responsibility for loss or damage howsoever arising.
Damage by the client to the chalet and its grounds must be paid for at the time of the incident.
The terms of your booking and any claim relating to it, the provision of services to you by Fish and Pips and/or its staff and any other matter arising out of this contract or your holiday will be governed by English Law, and shall fall within the exclusive jurisdiction of the courts of England and Wales. Subject to clause 19, any liability of Fish and Pips will be limited to the value of any payments already received by Fish and Pips from the claimant at the date of claim.
In the unlikely event that we have to cancel your booking, due to matters within our control, you will be offered a full refund, or alternative holiday of equivalent value in any one of the other chalets.
If we have to cancel your booking due to matters beyond our control, such as force majeure – including war, civil strife and inclement weather – we will not be able to offer a refund.
We cannot be held responsible for any delayed you incur whilst travelling to resort.
Nothing in this agreement is intended to exclude or limit our liability for death or personal injury arising from negligence or for loss arising from negligent misrepresentation or fraud.
The accommodation will be held for between the dates agreed at the time of booking only. Your chalet will be available from 4pm on the agreed arrival date until 10am on the agreed departure date. We may on request be able to permit earlier access or late departures but are not able to guarantee this.
No pets are permitted.
Smoking is prohibited in all areas of the chalets.
We have tried to be entirely accurate will all information given, but, subject to clause 19, cannot be held responsible for inaccuracies. If there are any changes we will notify you when you book.
Josie, Laura and Sophie were excellent in every way. They were professional, friendly, accommodating and patient with our 3 young children. Laura's food was superb! They have beautiful demeanors and great with the kids.
- Veiner, Chalet Santons Solaise, December 2015
Seb was outstanding all week. Wonderful food, care and attention. Nothing was too much trouble. Considering re-booking with you next year.
- Williams, Chalet Arbe, March 2016
Food exceptional. You guys offer a fantastic holiday!
- Crowther, Chalet Du Guide, December 2015
Thank you for attention to our gluten free guest. Great that beer and soft drinks included. A special mention for our host Jack and Niall who were 'totally awesome'
- Braithwaite, Chalet La Tourterelle, March 2016
This has been the perfect ski holiday. Bec and Laurette have been fabulous. Thank you so much for everything.
- Francouer, Chalet Le Christophe, February 2016
Mark was the most amazing host - love him. Amazing nature. Pips cooking is better than Michelin star restaurant - superb.
- Leale, Chalet Braye, March 2016
We had a really great holiday and appreciated the very personal service. Also the suggestions for transfers, ski schools and restaurants. Laura, Annabel and Sophie were very helpful and made the holiday relaxing.
- Gordon, Chalet Santons Solaise, February 2016
Over all we thought the whole chalet, food, and F&P experience was just incredible. We were so impressed by the standard of food which was exceptional, and how well we were looked after. Never had such amazing food and experience with a chalet company.
- Moss, Chalet Le Christophe, March 2016
We had a marvelous time and were brilliantly looked after by Sophie, Annabelle , Niall and Lewis. The flat was spick and span and the food and wine were stunning. Back in London after a great time in Val and nothing but praise for the team.
- The Rogans, March 2016
Your service is really attentive. Love the concept, your staff are professional, friendly and relaxed.
- Ashton, Chalet Santons Isere, December 2015
Once again we've had the perfect holiday with F&P. All the way through the process it has been a slick and professional. Can't fault it. Niall and Jack have been absolutely superb. The food has been fantastic and Jack's hosting faultless. Hope we can hijack Niall next year when we return.
- Williamson, Chalet Aurigny, March 2016
My other half and I have had the most incredible week. The staff have been extremely helpful, friendly, welcoming and have gone over and above to make our stay very special. I'd like to say a special thank you for the extra efforts that went in to make my other half's birthday such a fabulous experience. We shall not forget how great you have been to us!
- Harries, Chalet Santons Solaise, December 2015
Awesome team in Killy and Val. Very welcoming fun, professional, great gluten free options!
- Pimm, Chalet Killy, December 2015
We have had a brilliant time. Superb staff and beautiful Chalet Arbe made our holiday fantastic. We can't wait to return. Thank you all so very much.
- Mulliner, Chalet Arbe, December 2015
Would say you have good recruitment policy / process as all staff excellent / friendly so do NOT change it.
- Hastings, Chalet Santons Solaise, December 2015
I just wanted to drop you a line to say how impressed we all were with our holiday in Meribel! Everyone, from three to fifty three, had a ball – so much so that we all want to return next year!
Josie and Richard were the perfect hosts, the food was out of this world, and together along with Sam and Nicky - they were a tremendous advertisement for Fish & Pips . They were so impressive that Shay, our thirteen year old, wrote them a thank you note at 6am on the day of our departure – I'm not sure which surprised me more that fact that he felt compelled to do so at all or the fact that teenagers can still use a pen and paper!! Anyhow, I just thought you should know how impressed everyone was with you and your team – and I shall speak to Emma about booking the chalet for next year – hopefully it will be available!!
- Derby, Chalet Du Guide, February 2016
Our second year. Superb - beyond expectations.
- Merrills, Chalet Braye, December 2015
Wonderful food and excellent hosting - Oli and Josie could not have done more to make our holiday fabulous. Thank you!
- Angelitta, Chalet Santons Isere, December 2015
Another amazing week with the best ski company in the world! Tried self catering this time and was so impressed. Pre-prepared meals by Adam were fantastic! Best company and best people thank you all!
- Denereaz, Apartments Genepi and La Ferme, January 2016
Josie and Rich have been absolutely wonderful! Food was a particular highlight and above any expectation. Both food and service were of the standard of a good restaurant. Nicky was incredibly helpful in arranging ski passes and lessons. Sam is great, very friendly!
- Payne, Chalet Du Guide, January 2016
Fizz every night. Jack's music. Niall's canapes. Lipbalm on pillow. Kids food eg. Spiderman face. Napkin folding. Inventing the Genepi bomb. Niall and Jack with the kids. Niall and Jack have been most excellent - couldn't have done more.